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Customer Service FAQ: |
Cleaning and Using Crystal: |
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Crystal is a Sustainable, 100% Recyclable Product.
Crystal and glass products are sustainable products. Each piece of crystal is 100% recyclable with over a ton of natural resources saved for every ton of crystal and glass recycled.
Centuries ago, the factories learned that energy costs of production of crystal products containing recycled crystal are much lower than without using recycled products. This is why the "seconds" and breakage are collected around the factory, and not discarded, but recycled.
Every piece of crystal can be completely recycled, if you have the heart to break it. |
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Free Returns
We will accept items for exchange or returns for a full refund, less shipping charges and/or restocking fee where it applies, within 30 days from the date of purchase,
The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labeled.
Christmas ornaments are not accepted for returns after December 15th.
For health reasons we can not accept returns or exchanges on earrings.
Sales of engraved items are final.
Please note that all retired items are noted as retired in the bullet points below item price. Retired item can not be returned.
Once the items are received in good condition we will issue a refund. For damaged or used items we will not issue a refund.
All
credits for returned merchandise will be issued
back on the same payment account the order was
charged on initially, except if the order was sent to a different gift recepient. In that case we automatically issue a store credit, and notify you via email. If you wish to refund the gift giver, please let us know. Store credits can be used up to three years from the date of issue. We reserve the right to charge a 20%
restocking fee on returns on orders over $1500.
You will need a billing EMAIL and INVOICE/ORDER number for the order you are returning.
You will be able to choose the items you are returning and print a shipping label.
International Orders can not be returned. The cost of shipping fragile package internationally is prohibitive. All International Orders are final.
To initiate a return you need to visit our: Return Service Center.
Payment Options
- Credit Cards - We accept American Express, Discover, MasterCard and Visa.
- PayPal - All orders paid with PayPal are charged immediately at order submission.
- Wire Transfer - For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service.
- Orders of $5,000 or more require a non-refundable depost of 50%.
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International Order Breakage
in Shipment
- We are not responsible for breakage on orders that are shipped outside of the U.S. using a freight forwarder, and can not provide no cost replacements for damaged items. Those claims will have to be filed directly with the carrier.
What
Constitutes a Flaw in Crystal?- Frequently,
we attempt to explain the facts of crystal
artisanship to customers seeking flawless
perfection in the tableware merchandise they
buy. In reality, such perfection can be achieved
only in assembly line products. Of course, this
is not possible or even desirable in quality
ware whose manufacture depends so much on the
skill and artistry of individual craftsmen.
Slight variations in crystal ware pieces are
actually a confirmation of fine crafting. Most
customers who appreciate fine crystal understand
this.
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Is
a "seed" or bubble in crystal stemware a flaw?
- No.
The tiny "seeds", or bubbles the size of a
pinpoint, visible when you examine crystal
against a strong light, are formed by gases when
chemicals unite in the fusing or melting of the
raw ingredients. These bubbles do not affect the
quality or the beauty of the glass.
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Should
all pieces of crystal be identical?
- No.
Each piece of crystal is unique. Slight
variations of weight and sometimes height are a
sign that each piece truly is individually
crafted.
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Is
a line or "cord" a flaw?
- A
line or "cord" is an almost invisible difference
in the density of the crystal that occurs during
the fusing of molten crystal. It is visible when
it reflects light. But when a goblet with a cord
in it is filled with water, no light is
reflected, and the cord becomes
invisible.
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How
can I unstick a decanter stopper?
- Try
this: run water that is comfortably warm to your
hands on the neck and top of the decanter, or
pour warm vegetable oil around the stopper to
loosen it. You can avoid the problem by wiping
the neck of the decanter with a soft cloth
before replacing the stopper.
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How
can I remove stains from a decanter or a vase?
- Clean
vases and decanters by filling them half-full
with moderately hot water, a small amount of
mild detergent, two tablespoons of white vinegar
or ammonia and a cup uncooked rice. Swirl the
rice around for a few minutes to remove residue.
Rinse well with moderately hot water and air
dry, upside down, on a rack. Remove
more stubborn stains by filling the container
with warm water and dropping in a
denture-cleaning tablet; let it sit until the
stain disappears.
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Can
crystal be cleaned in a dish washer?
- We
do not recommend cleaning crystal in a
dishwasher since the heat and abrasive cleaners
may mark the surface of the crystal.
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Repairing
of the chipped or broken crystal
- If
a piece of crystal gets broken, it cannot be
repaired to as new condition. Cashs Ireland does not suggest or endorse gluing or in any
manner sticking the pieces together. Chipped
glasses can be ground down at some repair shops,
however these pieces will have an etched white
rim and be considerably shorter than the rest of
the pieces. Chipping or breakages are part of
normal wear and tear of the pieces, and we
suggest replacing them with new ones as they
become damaged.
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Caring For Your Crystal
- Because
fine crystal and glassware require the gentlest
of care to maintain their brilliance and
integrity for years to come, we strongly
recommend the following:
- Wash
your fine crystal and glassware by hand in
moderately hot water with a mild lemon detergent
and 1/4 cup ammonia (to prevent spotting). Rinse
in clean water and air dry on a rack. Cleaning
the crystal in an automatic dishwasher may cause
the crystal to lose brilliance; we recommend you
avoid this. However, if the fine crystal and
glassware must be machine washed, please follow
these precautions:
- Do
not machine wash metal-accented crystal.
- Use
your dishwasher's "fine crystal and china"
setting.
- Because
even the mildest brands of automatic dishwashing
detergent are abrasive, use only half the
recommended amount.
- Lower
the top dishwasher rack, if possible, to
accommodate the height of your crystal, paying
special attention to your stemware.
- Make
certain to space your crystal stemware on the
rack so the pieces do not touch one another,
since vibration during the washing and rinsing
cycles can chip or crack the crystal.
- For
dishwashers without a "fine crystal and china"
setting, turn on the "air-dry only" cycle and
open the door to allow your crystal to air
dry.
- Remember
that fine crystal and glassware can crack or
break when subjected to extremes of hot and
cold. Before putting very warm food or liquid
into a crystal container, we recommend you
preheat the crystal with moderately hot tap
water. Do not pour cold beverages into a pitcher
or bowl that's just been washed with hot water.
Likewise, do not wash a crystal piece that's
just come out of the refrigerator; allow it to
warm to room temperature first.
- Clean
vases and decanters by filling them half-full
with moderately hot water, a small amount of
mild detergent, two tablespoons of white vinegar
or ammonia and a cup of uncooked rice. Swirl the
rice around for a few minutes to remove residue.
Rinse well with moderately hot water and air
dry, upside down, on a rack.
- Remove
more stubborn stains by filling the container
with warm water and dropping in a
denture-cleaning tablet; let it sit until the
stain disappears.
- Do
not clean your fine crystal and glassware with
scouring pads or abrasive cleaners.
- Always
store your stemware upright to help prevent
chipping.
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What is Lead Free Crystaline?
- Crystalline is a term that refers to high quality crystal glass, without lead
content, for the most part. Some Crystalline in the marketplace can
have a small percentage of lead content (usually 2% or less). However,
the Crystalline that is used for Cashs brand is non-lead
crystalline. The crystalline contains many of the same high quality materials/ingredients as our crystal product, however there is no lead
content, so there are no issues with Prop 65 compliance. The
crystalline still has substantial weight and clarity, similar to
crystal. In fact, when looking at the same piece, made in the 2
different materials, it is very difficult to tell the difference between
them. However, crystalline is not acid polished, like crystal, as the
acid does not favorably affect the crystalline, due to the lack of lead
content. Therefore, crystalline (when cut) is flame polished, to clean
the grey frosted cuts, to leave them clear and sparkling. This leaves
the polished product looking very similar to lead crystal.
The
Language of Roses- If
you have purchased a beautiful crystal vase you
will need roses to complement it. Here is the
traditional meaning of rose colors:
- Red
- Romantic Love
- White
- Pure Innocent Love
- Yellow
- Friendship
- Pink
- Gratitude, "You are so sweet"
- Peach
- Enthusiasm
- Red
and White together - Unity
- Red
and Yellow together - Happiness
Proposition 65
- CALIFORNIA RESIDENTS - PROPOSITION 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to State of California to cause birth defects or other reproductive harm. You may return this product for full refund within 30 days, if you wish..
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