Customer Service FAQ:

Cleaning and Using Crystal:


Crystal is a Sustainable, 100% Recyclable Product.

Crystal and glass products are sustainable products. Each piece of crystal is 100% recyclable with over a ton of natural resources saved for every ton of crystal and glass recycled.
Centuries ago, the factories learned that energy costs of production of crystal products containing recycled crystal are much lower than without using recycled products. This is why the "seconds" and breakage are collected around the factory, and not discarded, but recycled.
Every piece of crystal can be completely recycled, if you have the heart to break it.

Free Returns

  • We will accept items for exchange or returns for a full refund, less shipping charges and/or restocking fee where it applies, within 30 days from the date of purchase,
  • The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labeled.
  • Christmas ornaments are not accepted for returns after December 15th.
  • For health reasons we can not accept returns or exchanges on earrings.
  • Sales of engraved items are final.
  • Please note that all retired items are noted as retired in the bullet points below item price. Retired item can not be returned.
  • Once the items are received in good condition we will issue a refund. For damaged or used items we will not issue a refund.
  • All credits for returned merchandise will be issued back on the same payment account the order was charged on initially, except if the order was sent to a different gift recepient. In that case we automatically issue a store credit, and notify you via email. If you wish to refund the gift giver, please let us know. Store credits can be used up to three years from the date of issue.
  • We reserve the right to charge a 20% restocking fee on returns on orders over $1500.
  • You will need a billing EMAIL and INVOICE/ORDER number for the order you are returning.
  • You will be able to choose the items you are returning and print a shipping label.
  • International Orders can not be returned. The cost of shipping fragile package internationally is prohibitive. All International Orders are final.
  • To initiate a return you need to visit our: Return Service Center.

    Payment Options

    • Credit Cards - We accept American Express, Discover, MasterCard and Visa.
    • PayPal - All orders paid with PayPal are charged immediately at order submission.
    • Wire Transfer - For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service.
    • Orders of $5,000 or more require a non-refundable depost of 50%.

    International Order Breakage in Shipment

    We are not responsible for breakage on orders that are shipped outside of the U.S. using a freight forwarder, and can not provide no cost replacements for damaged items. Those claims will have to be filed directly with the carrier.

    What Constitutes a Flaw in Crystal?

    Frequently, we attempt to explain the facts of crystal artisanship to customers seeking flawless perfection in the tableware merchandise they buy. In reality, such perfection can be achieved only in assembly line products. Of course, this is not possible or even desirable in quality ware whose manufacture depends so much on the skill and artistry of individual craftsmen. Slight variations in crystal ware pieces are actually a confirmation of fine crafting. Most customers who appreciate fine crystal understand this.

    Is a "seed" or bubble in crystal stemware a flaw?

    No. The tiny "seeds", or bubbles the size of a pinpoint, visible when you examine crystal against a strong light, are formed by gases when chemicals unite in the fusing or melting of the raw ingredients. These bubbles do not affect the quality or the beauty of the glass.

    Should all pieces of crystal be identical?

    No. Each piece of crystal is unique. Slight variations of weight and sometimes height are a sign that each piece truly is individually crafted.

    Is a line or "cord" a flaw?

    A line or "cord" is an almost invisible difference in the density of the crystal that occurs during the fusing of molten crystal. It is visible when it reflects light. But when a goblet with a cord in it is filled with water, no light is reflected, and the cord becomes invisible.

    How can I unstick a decanter stopper?

    Try this: run water that is comfortably warm to your hands on the neck and top of the decanter, or pour warm vegetable oil around the stopper to loosen it. You can avoid the problem by wiping the neck of the decanter with a soft cloth before replacing the stopper.

    How can I remove stains from a decanter or a vase?

    Clean vases and decanters by filling them half-full with moderately hot water, a small amount of mild detergent, two tablespoons of white vinegar or ammonia and a cup uncooked rice. Swirl the rice around for a few minutes to remove residue. Rinse well with moderately hot water and air dry, upside down, on a rack. Remove more stubborn stains by filling the container with warm water and dropping in a denture-cleaning tablet; let it sit until the stain disappears.

    Can crystal be cleaned in a dish washer?

    We do not recommend cleaning crystal in a dishwasher since the heat and abrasive cleaners may mark the surface of the crystal.

    Repairing of the chipped or broken crystal

    If a piece of crystal gets broken, it cannot be repaired to as new condition. Cashs Ireland does not suggest or endorse gluing or in any manner sticking the pieces together. Chipped glasses can be ground down at some repair shops, however these pieces will have an etched white rim and be considerably shorter than the rest of the pieces. Chipping or breakages are part of normal wear and tear of the pieces, and we suggest replacing them with new ones as they become damaged.

    Caring For Your Crystal

    Because fine crystal and glassware require the gentlest of care to maintain their brilliance and integrity for years to come, we strongly recommend the following:
    Wash your fine crystal and glassware by hand in moderately hot water with a mild lemon detergent and 1/4 cup ammonia (to prevent spotting). Rinse in clean water and air dry on a rack. Cleaning the crystal in an automatic dishwasher may cause the crystal to lose brilliance; we recommend you avoid this. However, if the fine crystal and glassware must be machine washed, please follow these precautions:
    • Do not machine wash metal-accented crystal.
    • Use your dishwasher's "fine crystal and china" setting.
    • Because even the mildest brands of automatic dishwashing detergent are abrasive, use only half the recommended amount.
    • Lower the top dishwasher rack, if possible, to accommodate the height of your crystal, paying special attention to your stemware.
    • Make certain to space your crystal stemware on the rack so the pieces do not touch one another, since vibration during the washing and rinsing cycles can chip or crack the crystal.
    For dishwashers without a "fine crystal and china" setting, turn on the "air-dry only" cycle and open the door to allow your crystal to air dry.
    Remember that fine crystal and glassware can crack or break when subjected to extremes of hot and cold. Before putting very warm food or liquid into a crystal container, we recommend you preheat the crystal with moderately hot tap water. Do not pour cold beverages into a pitcher or bowl that's just been washed with hot water. Likewise, do not wash a crystal piece that's just come out of the refrigerator; allow it to warm to room temperature first.
    Clean vases and decanters by filling them half-full with moderately hot water, a small amount of mild detergent, two tablespoons of white vinegar or ammonia and a cup of uncooked rice. Swirl the rice around for a few minutes to remove residue. Rinse well with moderately hot water and air dry, upside down, on a rack.
    Remove more stubborn stains by filling the container with warm water and dropping in a denture-cleaning tablet; let it sit until the stain disappears.
    Do not clean your fine crystal and glassware with scouring pads or abrasive cleaners.
    Always store your stemware upright to help prevent chipping.

    What is Lead Free Crystaline?

    Crystalline is a term that refers to high quality crystal glass, without lead content, for the most part. Some Crystalline in the marketplace can have a small percentage of lead content (usually 2% or less). However, the Crystalline that is used for Cashs brand is non-lead crystalline. The crystalline contains many of the same high quality materials/ingredients as our crystal product, however there is no lead content, so there are no issues with Prop 65 compliance. The crystalline still has substantial weight and clarity, similar to crystal. In fact, when looking at the same piece, made in the 2 different materials, it is very difficult to tell the difference between them. However, crystalline is not acid polished, like crystal, as the acid does not favorably affect the crystalline, due to the lack of lead content. Therefore, crystalline (when cut) is flame polished, to clean the grey frosted cuts, to leave them clear and sparkling. This leaves the polished product looking very similar to lead crystal.

    The Language of Roses

    If you have purchased a beautiful crystal vase you will need roses to complement it. Here is the traditional meaning of rose colors:
    Red - Romantic Love
    White - Pure Innocent Love
    Yellow - Friendship
    Pink - Gratitude, "You are so sweet"
    Peach - Enthusiasm
    Red and White together - Unity
    Red and Yellow together - Happiness

    Proposition 65

    CALIFORNIA RESIDENTS - PROPOSITION 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to State of California to cause birth defects or other reproductive harm. You may return this product for full refund within 30 days, if you wish..
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